Refund policy
REFUND AND RETURN POLICY
30-day returns
We accept returns within 30 days of delivery. Return shipping is at the buyer's cost.
To start a return, email info@nextgenlam.com with your order number and what you are returning. We will issue a return authorisation and shipping instructions. Please do not send anything back before you have that authorisation — unauthorised returns are refused at the door and returned to sender at your expense.
Returning a laminator
Machines must be returned on a pallet, by ground freight, in the same way they were shipped. This is not optional: a machine returned loose or in a parcel network will arrive damaged, and a damaged return is not refundable.
If you no longer have the original pallet and packaging, we can arrange the pallet, packaging and freight collection for you. The cost of doing so is billed to you and deducted from your refund.
Returned machines are subject to a 15% restocking fee, deducted from the refund. The machine must be complete, in original condition, and include all accessories, cables and documentation supplied with it.
Returning film
A box may be opened, but the film inside must be completely unused. Rolls must be intact, in their original wrap, with no film run through a machine. We cannot resell a part-run roll, so part-used boxes are not returnable.
Returning accessories
Cabinet stands, film cassettes and roll mandrels can be returned within 30 days at your cost, in original condition and packaging. No restocking fee applies to accessories.
Refunds
Once your return arrives and has been inspected, we issue the refund to the original payment method, less return shipping and any restocking fee, within 5 business days. Your bank or card issuer may take several days more to post it.
Damaged in transit or wrong item
This is not a return and it does not cost you anything. If a shipment arrives damaged, or we send the wrong item, email info@nextgenlam.com with photographs and your order number and we will replace it or refund you in full. For freight damage, please note the damage on the delivery receipt before signing — see our Shipping Policy.
Warranty
Every Revo laminator carries a one-year parts and labour warranty from the date of delivery, covering defects in materials and workmanship under normal use. The warranty does not cover damage from misuse, unauthorised service, or the use of film other than genuine Lami Corporation film. Third-party film does not track correctly through the Revo cassette and feed system and will void your warranty.
Warranty claims are separate from returns and have no 30-day limit. Email info@nextgenlam.com.
Questions