Shipping policy
SHIPPING POLICY
Where we ship
We ship within the United States only. All orders leave our warehouse at 1699 King Street, Enfield, CT 06082.
Shipping cost
Shipping is free on every order. There is no minimum.
Processing time
Orders placed on a business day are dispatched the same day where stock allows. Orders placed after hours, at weekends or on public holidays are dispatched the next business day.
How laminators ship
Every Revo laminator ships on a pallet by ground LTL freight. We ship machines this way deliberately: a palletised ground shipment is the safest way to move a precision machine with heated rollers and a cutting assembly, and it avoids the repeated handling that damages equipment in parcel networks. We do not ship machines by air or by parcel carrier.
Freight deliveries require a signature. The carrier will contact you to arrange a delivery appointment, so please make sure the phone number on your order is one you answer. Standard freight delivery is curbside — the driver is not required to bring the pallet inside or upstairs. If you need a liftgate, inside delivery or a limited-access location (residential, school, or a site without a loading dock), tell us before you order at info@nextgenlam.com so we can arrange it.
How film and accessories ship
Lamination film, film cassettes, roll mandrels and cabinet stands ship by UPS Ground.
Inspecting a freight delivery
Please inspect the pallet before you sign for it. If the packaging is crushed, punctured, torn or the shrink wrap is broken, note the damage on the delivery receipt before signing and photograph it. A signed clean delivery receipt makes a freight damage claim very difficult to win, so this step matters. Email info@nextgenlam.com within 5 business days of delivery with photographs and your order number and we will handle the claim and the replacement. Do not refuse the shipment unless we have told you to.
Transit times
Freight transit is typically 3 to 7 business days depending on distance; UPS Ground is typically 1 to 5. These are carrier estimates, not guarantees, and we cannot control carrier delays, weather or missed delivery appointments.
Questions